Advanced IT Certification Training
- Performance 360 provides cutting-edge IT training to help executive leaders and organizations maintain their competitive advantage with a modern workforce.
- We help support your strategic initiatives to develop a high-performing organization that delivers products and services with world-class performance excellence.
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ITIL 4 Certification Framework
- ITIL 4 Foundation Certification is a prerequisite for any ITIL 4 Advanced Certification.
- ITIL 4 Strategic Leader (SL) is awarded when the Direct, Plan, and Improve (DPI) and the Digital and IT Strategy (DITS) certifications are achieved.
- ITIL 4 Managing Professional (MP) is awarded when Create, Deliver, and Support (CDS), the Drive Stakeholder Value (DSV), the High-Velocity IT (HVIT), and the Direct, Plan, and Improve (DPI) certifications are achieved.
- ITIL 4 Practice Manager (PM) is awarded when the Create, Deliver, and Support (CDS) certification and a) ANY five individual practice-based certifications are achieved, or b) when the Create, Deliver, and Support (CDS) certification , and any ONE certification from the pre-bundled courses is achieved: Monitor, Support, and Fulfil, or Plan, Implement, and Control, or Collaborate, Assure, and Improve.
- ITIL 4 Master is the highest designation, awarded when the ITIL 4 Managing Professional, the ITIL 4 Strategic Leader, and the ITIL 4 Practice Manager designations are all achieved.
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ITIL 4 Foundation
ITIL 4 reshapes much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation – integrating DevOps, Agile, Lean, and Gen AI.
Organizations recognize that value is co-created through an active collaboration between providers, consumers and other internal and external stakeholders.
The ITIL 4 framework provides 34 Practice Areas that are robust, dynamic, and tailorable to help you define your critical product and service offerings – this course covers 15 of them.
A brief introduction video to the ITIL 4 Foundation course (1:39 minutes)
The ITIL®4 Foundation Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL®4 Foundation Course – Accredited is a registered trademark of AXELOS Limited. All rights reserved.
ITIL 4 Create, Deliver, and Support (CDS)
- Improve Existing Processes
- Effectively Manage I.T. Teams
- Optimize Value Streams and Workflows
- Align Digital Services with Business Strategies
- Develop Services to Meet Demand
- Integrate New Technologies
- Embed Lean, Agile, DevOps Ways of Working
- Create an Effective and Streamlined Service Management Function
A brief introduction video to the ITIL 4 Create, Deliver, and Support course (1:40 minutes)
ITIL 4 Drive Stakeholder Value (DSV)
This course is for the IT professional who: Design Customer Journeys, Interface with Stakeholders, Shape Customer Experiences, Build Valuable Propositions, Create Trusted Relationships.
- Effectively Manage All Stakeholders
- Build Trusted Relationships
- Shape Customer Demand
- Optimize User Experience and Customer Experience
- Embed Effective Design Thinking
- Foster Valuable Relationships to Ensure High Customer Satisfaction
A brief introduction video to the ITIL 4 Drive Stakeholder Value course (1:38 minutes)
ITIL 4 High-Velocity IT (HVIT)
This course is for the IT professional who: Deliver Digital Products and Services, Work on Digital Transformation Projects, Operate in Highly Automated Environments, Optimize and Improve Flow, Integrate the Digital Product Lifecycle
- Converge Business Goals with I.T.
- Embed Complex and Adaptive Systems
- Bridge the Development and Operations Gap
- Improve Performance with Lean, Agile, and DevOps Methods
- Increase the Speed and Quality of Services
- Make Value-Creating Digital and I.T. Investments
- Delivery Effective Digital Services in High-Velocity Environments
A brief introduction video to the ITIL 4 High-Velocity I.T. course (1:41 minutes)
ITIL 4 Direct, Plan, and Improve (DPI)
This course is for I.T. and Digital Managers who: Shape Strategy, Drive Improvement, Plan Work, Improve Products, Manage Organizational Change, and Interface with Governance, Risk, and Compliance (GRC).
- Direct Organization Change
- Encourage a Culture of Continual Improvement
- Ease Decision Making
- Support Change Management
- Minimize disruption
- Innovate While Remaining Compliant
- Lead I.T. Teams and Create Optimized, Modern Digital Services
A brief introduction video to the ITIL 4 Direct, Plan, and Improve course (1:46 minutes)
ITIL 4 Digital and IT Strategy (DITS)
This course is for IT and business directors, heads of department, aspiring C-Suite professionals and other business leaders looking for guidance on crafting a digital vision, shaping IT and business strategy and driving organizational change.
- Develop a Cross-Organizational Digital Strategy
- Craft a Digital Vision
- Enable a Sustainable Business
- Elevate the ITIL Discussion to an Organizational Strategic Level
- Influence and Drive Strategic Business Decisions
- Enable Long Term Growth in Complex and Volatile Environments
A brief introduction video to the ITIL 4 Digital and I.T. Strategy course (1:06 minutes)
- ITIL 4 Practitioner: Incident Management
- ITIL 4 Practitioner: Service Desk
- ITIL 4 Practitioner: Monitoring and Event Management
- ITIL 4 Practitioner: Problem Management
- ITIL 4 Practitioner: Service Request Management
The ITIL4 Specialist: Monitor, Support and Fulfil (MSF) combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.
Individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
Learn how to self-access your Practice Capability Maturity Levels!
- ITIL 4 Practitioner: Change Enablement
- ITIL 4 Practitioner: Deployment Management
- ITIL 4 Practitioner: Release Management
- ITIL 4 Practitioner: Service Configuration Management
- ITIL 4 Practitioner: IT Asset Management
The ITIL4 Specialist: Plan, Implement, and Control (PIC) combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.
Individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
Learn how to self-access your Practice Capability Maturity Levels!
- ITIL 4 Practitioner: Relationship Management
- ITIL 4 Practitioner: Supplier Management
- ITIL 4 Practitioner: Service Level Management
- ITIL 4 Practitioner: Continual Improvement
- ITIL 4 Practitioner: Information Security Management
The ITIL4 Specialist: Collaborate, Assure, and Improve (CAI) combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.
Individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
Learn how to self-access your Practice Capability Maturity Levels!
ITIL 4 Foundation
ITIL 4 reshapes much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation.
Organizations recognize that value is co-created through an active collaboration between providers, consumers and other stakeholders.
ITIL 4 now provides 34 practices that are robust, dynamic, and tailorable to help you define your critical product and service offerings.
This video provides a brief introduction to the ITIL 4 Foundation course (1:39 minutes)
The ITIL®4 Foundation Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL®4 Foundation Course – Accredited is a registered trademark of AXELOS Limited. All rights reserved.
ITIL 4 Create, Deliver, and Support (CDS)
- Improve Existing Processes
- Effectively Manage I.T Teams
- Optimize Value Streams and Workflows
- Align Digital Services with Business Strategies
- Develop Services to Meet Demand
- Integrate New Technologies
- Embed Lean, Agile, DevOps Ways of Working
- Create an Effective and Streamlined Service Management Function
ITIL 4 Drive Stakeholder Value (DSV)
This course is for the IT professional who: Design Customer Journeys, Interface with Stakeholders, Shape Customer Experiences, Build Valuable Propositions, Create Trusted Relationships.
- Effectively Manage All Stakeholders
- Build Trusted Relationships
- Shape Customer Demand
- Optimize User Experience and Customer Experience
- Embed Effective Design Thinking
- Foster Valuable Relationships to Ensure High Customer Satisfaction
ITIL 4 High-Velocity IT (HVIT)
This course is for the IT professional who: Deliver Digital Products and Services, Work on Digital Transformation Projects, Operate in Highly Automated Environments, Optimize and Improve Flow, Integrate the Digital Product Lifecycle
- Converge Business Goals with I.T.
- Embed Complex and Adaptive Systems
- Bridge the Development and Operations Gap
- Improve Performance with Lean, Agile, and DevOps Methods
- Increase the Speed and Quality of Services
- Make Value-Creating Digital and I.T. Investments
- Delivery Effective Digital Services in High-Velocity Environments
ITIL 4 Direct, Plan, and Improve (DPI)
This course is for I.T. and Digital Managers who: Shape Strategy, Drive Improvement, Plan Work, Improve Products, Manage Organizational Change, and Interface with Governance, Risk, and Compliance (GRC).
- Direct Organization Change
- Encourage a Culture of Continual Improvement
- Ease Decision Making
- Support Change Management
- Minimize disruption
- Innovate While Remaining Compliant
- Lead I.T. Teams and Create Optimized, Modern Digital Services
ITIL 4 Digital and IT Strategy (DITS)
This course is for IT and business directors, heads of department, aspiring C-Suite professionals and other business leaders looking for guidance on crafting a digital vision, shaping IT and business strategy and driving organizational change.
- Develop a Cross-Organizational Digital Strategy
- Craft a Digital Vision
- Enable a Sustainable Business
- Elevate the ITIL Discussion to an Organizational Strategic Level
- Influence and Drive Strategic Business Decisions
- Enable Long Term Growth in Complex and Volatile Environments
DevOps Foundation
The primary audience for this course is the IT professional seeking an understanding of DevOps principles, practices, culture, and agile mindset. Also, managers and employees who are responsible for leading DevOps transformations.
DevOps Leader
The primary audience for this course is the IT professional including anyone starting or leading a DevOps cultural transformation program or interested in modern IT leadership and organizational change approaches.
DevOps Engineering
The primary audience for this course is the IT professional involved in engineering and technical processes or managing CI/CD pipelines leading to improved DevOps practices.
Site Reliability Engineering
The primary audience for this course is the IT professional who incorporates aspects of software engineering and applies them to infrastructure and operations for increased reliability and stability.
Certified Agile Service Manager
The primary audience for this course is the IT professional and leader implementing Agile and Scrum from a product and process perspective.
Value Stream Management Foundation
The primary audience for this course is the IT professional aiming to improve workflow and performance, especially in response to digital transformation or disruption.
DevOps Foundation
The primary audience for this course is the IT professional seeking an understanding of DevOps principles, practices, culture, and agile mindset. Also, managers and employees who are responsible for leading DevOps transformations.
DevOps Leader
The primary audience for this course is the IT professional including anyone starting or leading a DevOps cultural transformation program or interested in modern IT leadership and organizational change approaches.
Site Reliability Engineering
The primary audience for this course is the IT professional who incorporates aspects of software engineering and applies them to infrastructure and operations for increased reliability and stability.
Value Stream Management Foundation
The primary audience for this course is the IT professional aiming to improve workflow and performance, especially in response to digital transformation or disruption.
