About Us
Founder and President
Rusty is the Founder and President of Performance 360, established in 2003. He is a versatile and results-driven leader with extensive experience in IT service management, systems alignment/integration, process improvement, project management, leadership development and coaching, strategic planning, and training delivery & development. He has led multiple projects and initiatives to optimize enterprise-wide solutions and results that achieve performance excellence (ITIL 4, ITSM, DevOps, ServiceNow, Baldrige Framework (CA State Award), CMMI, COBIT, ISO 9000). He helps clients accomplish business and strategic digital transformation initiatives that drive process improvement and customer success.
He is a certified ITIL 4 Master and has taught numerous certification courses in partnership with PeopleCert/AXELOS, ITSM Academy, DevOps Institute, CCS Learning Academy, ITpreneurs and The Training Associates.
He serves as senior advisor for multiple IT/Enterprise Service Management projects with various clients using the ServiceNow platform. He develops and customizes business processes to meet key objectives related to core functions such as Incident, Problem, Change, Knowledge, Request Fulfilment, Service Catalog, Project Management, and Facilities Management.
Our Purpose and Guiding Principles
Our purpose is to passionately produce a powerful, profound, and permanent transformation in individuals, teams, and organizations.
Produce Excellent Client Value
- Producing high-quality deliverables based on customer requirements & expectations
- Delivering services at a fair price, building a delighted and valued relationship
- Conducting dynamic, relevant, and timely training for professional development
Deliver Superb Customer Service
- Active and attentive engagement, timely and rapid responsiveness
- Exceeding expectations, above and beyond the call of duty
- Ensuring a delighted and happy customer with every touchpoint
Demonstrate Servant Leadership
- Actively serving the needs of others, service above self in strength and humility
- Connecting heart to heart, ensuring the success of others
- Honesty, Integrity, Trust, Honor, Courage, Commitment, Teamwork
We are a trusted advisor and strategic partner to our valued clients.
Professional Certifications
DevOps Foundation
DevOps Leader
Agile Service Manager
Agile Process Owner
ITSM for DevOps
Clients and Projects
- Performance 360 has partnered with these outstanding companies and organizations on a variety of projects.
- Superb leadership teams and dedicated professionals working together to drive performance excellence!
