Advanced IT Certification Training
- Performance 360 provides cutting-edge IT and DevOps training to help executive leaders and organizations maintain their competitive advantage with a modern workforce.
- We help support your strategic initiatives to develop a high-performing organization that delivers products and services with world-class performance excellence.
Equip Your Modern Workforce!
ITIL® 4 Certification Framework
- ITIL® is the global best practice standard providing ITSM guidance, training, and certification programs for over 30 years!
- ITIL® 4 was released in 2019 to help address the needs for digital transformation and and new ways of working, such as DevOps, Agile, Lean, and Organizational Change Management (OCM).
- ITIL Framework is designed for advanced IT certifications with two main designation tracks; Managing Professional (5 courses) and Strategic Leader (3 courses).
- Upskill your teams to give them the capabilities, tools, techniques, and competencies to create an effective and efficient enterprise service management system!
ITIL® 4 Foundation
ITIL 4 reshapes much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation.
Organizations recognize that value is co-created through an active collaboration between providers, consumers and other stakeholders.
ITIL 4 now provides 34 practices that are robust, dynamic, and tailorable to help you define your critical product and service offerings.
This video provides an excellent overview of the ITIL 4 Foundation course (5:06-minutes)
The ITIL®4 Foundation Course – Accredited course on this page is offered by ITSM Academy ATO/Affiliate of AXELOS Limited. ITIL®4 Foundation Course – Accredited is a registered trademark of AXELOS Limited. All rights reserved.
ITIL® 4 Create, Deliver, and Support (CDS)
- Improve Existing Processes
- Effectively Manage I.T Teams
- Optimize Value Streams and Workflows
- Align Digital Services with Business Strategies
- Develop Services to Meet Demand
- Integrate New Technologies
- Embed Lean, Agile, DevOps Ways of Working
- Create an Effective and Streamlined Service Management Function
ITIL® 4 Drive Stakeholder Value (DSV)
This course is for the IT professional who: Design Customer Journeys, Interface with Stakeholders, Shape Customer Experiences, Build Valuable Propositions, Build Trusted Relationships.
- Effectively Manage All Stakeholders
- Build Trusted Relationships
- Shape Customer Demand
- Optimize User Experience and Customer Experience
- Embed Effective Design Thinking
- Foster Valuable Relationships to Ensure High Customer Satisfaction
ITIL® 4 High-Velocity I.T. (HVIT)
This course is for the IT professional who: Deliver Digital Products and Services, Work on Digital Transformation Projects, Operate in Highly Automated Environments, Optimize and Improve Flow, Integrate the Digital Product Lifecycle
- Converge Business Goals with I.T.
- Embed Complex and Adaptive Systems
- Bridge the Development and Operations Gap
- Improve Performance with Lean, Agile, and DevOps Methods
- Increase the Speed and Quality of Services
- Make Value-Creating Digital and I.T. Investments
- Delivery Effective Digital Services in High-Velocity Environments
ITIL® 4 Direct, Plan, and Improve (DPI)
This course is for I.T. and Digital Managers who: Shape Strategy, Drive Improvement, Plan Work, Improve Products, Manage Organizational, and Interface with Governance, Risk, and Compliance (GRC).
- Direct Organization Change
- Encourage a Culture of Continual Improvement
- Ease Decision Making
- Support Change Management
- Minimize disruption
- Innovate While Remaining Compliant
- Lead I.T. Teams and Create Optimized, Modern Digital Services
ITIL® 4 Digital and IT Strategy (DITS)
This course is for IT and business directors, heads of department, aspiring C-Suite professionals and other business leaders looking for guidance on crafting a digital vision, shaping IT and business strategy and driving organizational change.
- Develop a Cross-Organizational Digital Strategy
- Craft a Digital Vision
- Enable a Sustainable Business
- Elevate the ITIL Discussion to an Organizational Strategic Level
- Influence and Drive Strategic Business Decisions
- Enable Long Term Growth in Complex and Volatile Environments
201: DevOps Foundation®
The primary audience for this course is the IT professional seeking an understanding of DevOps principles, practices, culture, and agile mindset. Also, managers and employees who are responsible for leading DevOps transformations.
202: DevOps Leader®
The primary audience for this course is the IT professional including anyone starting or leading a DevOps cultural transformation program or interested in modern IT leadership and organizational change approaches.
203: DevOps EngineeringSM
The primary audience for this course is the IT professional involved in engineering and technical processes or managing CI/CD pipelines leading to improved DevOps practices.
204: Site Reliability EngineeringSM
The primary audience for this course is the IT professional who incorporates aspects of software engineering and applies them to infrastructure and operations for increased reliability and stability.
205: Certified Agile Service Manager®
The primary audience for this course is the IT professional and leader implementing Agile and Scrum from a product and process perspective.
206: Value Stream Mgmt FoundationTM
The primary audience for this course is the IT professional aiming to improve workflow and performance, especially in response to digital transformation or disruption.
Course Catalog
Performance 360 provides a comprehensive catalog of professional certifications based on the ITIL® and DevOps frameworks.
Courses are offered in a virtual classroom but can be presented in-house at your location.
For special corporate pricing and our 100% pass guarantee, schedule a discovery call for more information!
